Overview

The Shutter Store, a premier provider of window shutters in America, faced an operational bottleneck. Manually generating shipping labels for their ever-growing volume of incoming shipments was not only time-consuming but also potentially prone to errors. With the goal of optimising this process and reducing manual intervention, they sought a solution that could seamlessly integrate with their FedEx account and automate the label generation process.

Ascend devised an end-to-end integration system that connected The Shutter Store’s shipping manifests with their FedEx account. At its heart, the system, when prompted and based on a shipment’s characteristics, create labels for either Ground or LTL shipments. This was achieved by deploying a proprietary algorithm that assessed shipment parameters and determined the most appropriate label type.

Yet, autonomy didn’t mean a lack of control. We complemented this backend, headless integration with a user-friendly front-end interface. Staff could request batch sets of labels, print them, and, if necessary, make any final tweaks to the shipping information and re-request labels. This combination of automated efficiency with human oversight ensured a smooth flow of operations without compromising accuracy.

The automated integration transformed The Shutter Store’s shipping process. What was becoming a labor-intensive task became a much more streamlined process. The system’s adaptability, allowing for last-minute adjustments, ensured that any unique shipping requirements were catered to. The Shutter Store, with this advanced integration, not only enhanced its operational efficiency but also ensured a more accurate and faster shipping process for its products.

What we did